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Applied Bank

Frequently Asked Questions

Have a question about Applied Bank or your account? You can get answers to most of your questions here by clicking on the links below. Or use the Search tool on the top of every page


What are my payment options?

Payments by personal check, money order, and cashiers check should be mailed to Applied Bank, PO Box 70165, Philadelphia, PA 19176-0165. Be sure to include your account number on your check or money order. Applied Bank offers several other convenient payment options too. If you have a checking or savings account, you can complete payments by phone or Internet yourself, or with a Customer Service Associate's assistance. Our Customer Service Associates can also assist you with making a payment using a credit/debit card. Payments can also be made through MoneyGram or Western Union Quick Collect.


What is Autopay?

Autopay is a direct debit program that allows you to have your monthly minimum payment amount automatically withdrawn from your checking account. For more information, visit autopay.appliedbank.com.


What is Applied Advantage?

Applied Advantage is an optional service that has brought together special offers and valuable discounts to give you an incredible advantage over the ever-increasing prices in today's market. Members have access to money and time saving benefits with major national retailers, car rental agencies, hotel chains, florists, plus much more! To learn more about this great product, click here.


Is there program that will help me make my payments if I become sick for an extended period of time or lose my job?

Payment Protection Plus will make your credit card monthly minimum payment if you should become involuntarily unemployed, disabled, hospitalized, or divorced. To learn more about this great product, click here.


How do I change my billing address?

We have several convenient options for you to choose from for changing your billing address. You may change your address at any time by simply filling out the back of your payment remittance stub with your new address information and mailing it back to us with your payment. You can also contact our Customer Service Department at (800) 947-1090 from 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday. Or you can send your address change request along with your account number in writing to Applied Bank, PO Box 17125, Wilmington, DE 19850-7125.


Can I use my credit card outside of the United States?

You can use your Applied Bank Credit Card for purchases at over 19 million locations worldwide. In addition, you have access to over 800,000 PLUS ATM machines worldwide. For your protection, we advise you to contact Customer Service prior to making purchases overseas.


Who do I call in event of a Lost or Stolen card?

Please call 1-800-556-5678 24 hours per day, 7 days a week to report your Applied Bank card lost or stolen.


What services are available online?

Applied Bank’s Online Account Services allow you to view your current account summary, make payments, view current and pending transactions, view previous statements, update your personal information, order a Personal Identification Number (PIN) and much more. All of this can be done from the comfort of your home!


 

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